Standard delivery
FREE over £75 / £4.95 under £75
- Working days
- 2-3
- Cost
- Free if over £75, or £4.95
- Delivery type
- Standard
Delivery Information
Delivery information
UK delivery options for your padel order.
Standard UK Mainland delivery takes 2-3 working days and is free on orders over £75, or £4.95 for orders under £75. Need it faster? Next Working Day delivery is £5.99 when your order is placed before the 1pm dispatch cut-off.
1
Free over £75
UK Mainland standard delivery is free when your order is over £75.
2
2-3 working days
Standard UK Mainland delivery usually takes 2-3 working days.
3
Order before 1pm
Next Working Day orders need to be placed before the daily dispatch cut-off.
Delivery options at a glance
All of our delivery options, and their prices, are shown below.
To double-check delivery before ordering, contact Padel HQ via Live Chat, email support@padelhq-uk.com or phone +44 (0)2380 017474.
Expected delivery for Express orders.
Next Working Day delivery is subject to your order being placed before Padel HQ's 1pm daily dispatch time.
Mon-Thurs before 1pm
Dispatch: same day
Expected delivery: next day.
Friday before 1pm
Dispatch: same day
Expected delivery: Monday.
Saturday-Sunday
Dispatch: Monday
Expected delivery: Tuesday.
Padel HQ strives to deliver all Express parcels on the next working day when ordered before the 1pm cut-off, but cannot be held responsible for delays outside of its control.
Delivery information to know before you order.
These points cover missing parcels, damaged items, refused deliveries, missed deliveries and safe-place requests.
Padel HQ currently ships to UK Mainland.
Due to Brexit, we no longer ship outside of UK Mainland.
Email within 7 days of purchase.
If your parcel is not delivered, email support@padelhq-uk.com within 7 days of purchase. Claims cannot be accepted after this point.
Contact Padel HQ within 7 days of receipt.
If anything is missing or damaged when your parcel arrives, contact Padel HQ within 7 days of receiving it. The item must remain unused while this is investigated and resolved.
Please do not refuse courier delivery.
If you change your mind, please accept the parcel and follow the instructions on the Returns page. A refused parcel carries a £15 charge, deducted from your refund once the parcel arrives back at Padel HQ.
Proof of delivery is required.
A signature or delivery image is required for all deliveries from Padel HQ.
Your order can be put aside for collection.
If collecting directly from store, select this option in checkout and Padel HQ will put your order aside near the shop entrance within 1 working day, ready for collection.
The parcel may return to the depot.
If you are unavailable when delivery is attempted, the parcel will return to the depot for another attempt. More than one unsuccessful attempt may result in the parcel returning to Padel HQ and fees being payable.
You take responsibility for safe-place delivery.
If you request delivery to a safe place, Padel HQ is not liable for theft or loss once the courier has delivered to the safe place requested.
Delivery questions answered.
Quick answers based on the current Padel HQ delivery information.
How much is UK Mainland standard delivery?
UK Mainland standard delivery is free on orders over £75. Orders under £75 cost £4.95.
How long does UK Mainland standard delivery take?
Standard delivery takes 2-3 working days.
How much is Next Working Day delivery?
Next Working Day delivery is £5.99 and takes 1 working day when your order is placed before the 1pm dispatch cut-off.
What happens if I order after 1pm?
Orders placed after the 1pm daily dispatch time are processed the next working day.
Do you ship outside UK Mainland?
No. Padel HQ states that, due to Brexit, it no longer ships outside of UK Mainland.
How much is Scottish Highlands delivery?
Scottish Highlands standard delivery costs £9.95 and takes 2-3 working days. Padel HQ treats Scottish locations above Aberdeen as Scottish Highlands.
What if my parcel is delivered to a collection point?
If delivery is made to a collection point and the parcel is returned to Padel HQ because it was not collected, the same return fees may apply.
Need help with delivery?
For delivery questions before ordering, contact Padel HQ via Live Chat, email or phone.
Email support support@padelhq-uk.com Contact page +44 (0)2380 017474
Mon-Fri 10:00am - 4:00pm Returns information Use the Returns page if you change your mind rather than refusing a parcel.
Mon-Fri 10:00am - 4:00pm Returns information Use the Returns page if you change your mind rather than refusing a parcel.
The Click & Collect service is available Monday-Friday 10:00am - 3:00pm. Delivery options, costs and availability may be confirmed during checkout.
